Wenanbao
01 Before a recording
Before an important meeting, record for one minute with the screen locked, then check duration and playback. Keep sufficient battery and storage. Android users can open My space → Recording & background care, also available from the recording page, to check microphone, notifications, background limits and power settings. Capture cannot continue after the system ends the process.
02 After an interruption
Reopen the app, find the recording marked Recording interrupted and check playback. The app attempts to recover complete audio frames and markers. If recovery fails, keep app data and avoid uninstalling or clearing storage. Export any accessible original audio before contacting support.
03 Transcription and imports
Choose a recognition language and confirm transcription in the recording details. It requires configured backend services and network access. Home → More → Import audio accepts AAC, M4A, MP3 and WAV, up to 100 MB and two hours. This website does not accept uploads.
04 Report an issue
Include the app version, device and OS version, time of the issue, lock-screen or background state, error message and necessary steps to reproduce it. Do not send service keys, access tokens or unrelated full recordings. For content-specific issues, first check whether a minimal sample is needed.
Support email: A verified contact channel will be added before public testing. No web feedback form collects information at present.
Privacy requests: Use the channel published in the finalized privacy statement.